Which of the following actions reflects ethical conduct in billing practices?

Providing a thorough explanation of charges is a key element of ethical conduct in billing practices. This practice fosters transparency and trust between the chiropractor and the patient. Clear communication about what services are being billed and why correlates with ethical standards in healthcare, which prioritize informed consent and patient understanding. By ensuring that patients are well-informed about their financial responsibilities and the nature of the services rendered, practitioners uphold principles of honesty and integrity in their business interactions. This approach not only enhances the patient experience but also helps prevent misunderstandings or disputes regarding billing.

The other options do not align with ethical billing practices. Estimating costs based on previous cases may lead to inaccuracies or unfair billing, as every patient’s situation can differ. Offering refunds without conditions might indicate a lack of proper billing procedures, undermining the financial responsibility aspect. Proposing unnecessary services can be seen as exploitative and is contrary to the ethical obligation to provide care that is necessary and beneficial to the patient’s health.